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IFAI

Zoom Contact Center

Product2 stories

  1. AI toolsReach 32

    Zoom bets on Anthropic to power its workspace

    Zoom just partnered with and invested in Anthropic to bake its Claude chatbot across its productivity suite. The AI will first land in Zoom Contact Center to improve customer self-service and pull up helpful materials for human agents, adding to Zoom's existing OpenAI tie-up. Why it matters: Zoom is adopting a multi-model strategy to keep up with Slack and Microsoft.

  2. AI toolsReach 32

    Zoom enters conversational AI with new virtual agent

    Zoom just launched Zoom Virtual Agent, an enterprise chatbot designed to handle customer and employee support across web and mobile. It crawls internal FAQs and knowledge bases without requiring heavy coding, integrating directly with existing CRM platforms. Why it matters: Enterprise video is saturated, and Zoom is moving deeper into automated customer workflows to cut service costs.