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  1. AI toolsReach 38

    OpenAI launches Presence to run enterprise voice and chat agents

    OpenAI just unveiled Presence, an enterprise platform designed to deploy reliable voice and chat AI agents into critical workflows like billing and IT support. In OpenAI's own phone channel, it already handles 75% of inbound calls end-to-end, with a Codex loop tuning prompts based on real escalations. Why it matters: OpenAI is officially moving up the stack from raw APIs into full-stack agent operations.

  2. IndustryReach 38

    OpenAI signs its biggest bank deal yet

    BBVA just expanded its partnership with OpenAI to roll out ChatGPT Enterprise to all 120,000 employees across 25 countries. The deployment represents a 10x scale-up following pilots where staff saved nearly three hours per week, with the bank also exploring ways to let retail customers interact with banking services directly through ChatGPT.