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IFAI

Zoom IQ

Product2 stories

  1. AI toolsReach 32

    Zoom bets on Anthropic to power its workspace

    Zoom just partnered with and invested in Anthropic to bake its Claude chatbot across its productivity suite. The AI will first land in Zoom Contact Center to improve customer self-service and pull up helpful materials for human agents, adding to Zoom's existing OpenAI tie-up. Why it matters: Zoom is adopting a multi-model strategy to keep up with Slack and Microsoft.

  2. AI toolsReach 36

    Zoom’s new AI catches you up when you show up late

    Zoom just partnered with OpenAI to supercharge its Zoom IQ assistant, letting latecomers ask AI to summarize what they missed and answer follow-up questions. It can also draft chat responses and create whiteboards from text prompts. It is Zoom's direct answer to Microsoft Copilot, though email and chat drafts roll out invitation-only in April.