Grok Bot's new teammates clear 204 support tickets in 10 minutes
xAI just detailed IncidentWatch and IncidentSweep, two Grok Bot teammates built to automate incident triage in customer support. IncidentWatch catches ticket spikes every five minutes before internal alerts fire, while IncidentSweep cleared 204 affected tickets in about 10 minutes during a September 18 incident under engineer approval.