Starbucks tests an AI assistant to help baristas make drinks faster
Starbucks is piloting an AI virtual assistant called Green Dot Assist across 35 stores to support baristas in real time. Powered by Microsoft Azure's OpenAI platform, the in-store iPad tool answers recipe questions, troubleshoots espresso machines, and helps managers cover shifts. A wider rollout across the U.S. and Canada is planned for fiscal 2026.