Salesforce just launched Koa, its first specialized CRM reasoning model designed for Agentforce digital workers. Built on Nvidia's open Nemotron models and trained purely on synthetic enterprise workflows, it delivers 11% higher precision on CRM actions and 2.1x better context recall without touching customer data. It is currently rolling out to pilot customers ahead of a wider rollout this winter.
A CNBC analysis of 23 S&P 500 firms shows that cutting staff in the name of AI rarely impresses Wall Street. Over 56% of companies citing automation or AI agents—including Nike, Salesforce, and Fiverr—saw their shares slide by an average of 25%. Investors are increasingly wary of "AI washing" that disguises routine cost cutting without showing clear revenue returns.
Salesforce just supercharged Slackbot with over 30 new features, turning it into a full enterprise agent hub. It can now transcribe meetings and update CRM records automatically, follow you across desktop apps, and orchestrate other agents via MCP client support. Business+ and Enterprise+ users can toggle it on now.
Anthropic and Salesforce just expanded their partnership to make Claude a preferred AI model for Agentforce, specifically targeting strict sectors like healthcare and finance. All traffic stays securely inside Salesforce's private cloud, while Salesforce engineers deploy Claude Code worldwide. It's a pragmatic push to put agentic AI into mission-critical corporate workflows.
Salesforce just rolled out Agentforce in Slack, shifting workplace AI from generic chatbots to task-specific "digital teammates." These agents can reason through multi-step workflows, search across team chats, and query company data, with pre-built enterprise templates arriving June 12.
Meta just hired former Salesforce AI CEO Clara Shih to run a newly formed Business AI group. The unit will build Llama-powered tools for millions of merchants across Instagram, Facebook, and WhatsApp, likely focusing on AI-generated ads and creative workflows. Instead of charging subscription fees, Meta is betting these tools will keep businesses hooked and boost ad revenue.
